If you are a business owner, you have two basic options to chat with your customers: Here is an explanation of the differences between the two options: First of all, you need to set it up via Facebook Bussiness Suite instead of simply using the Messenger app on your mobile. Or you can use Facebook Bussiness Suite and integrate Messenger into your website.Īdditionally, Messenger that you use on a regular basis as a private user can be a little bit different than Messenger for business. You can use a live chat app and integrate it with your Facebook account. A mobile app (but you can also download a desktop version if you really want to) for instant messaging powered by Facebook. The general chat functionality available to desktop and mobile users of Facebook. Any kind of a widget that allows you to chat with customers. Here are the most important terms that we should understand: If you don’t have a live chat on your website, customers can probably visit your Facebook page instead and chat with you via their Facebook Messenger.īut what are the differences between chats and other messaging channels? Live chat is a tool that allows customers to message businesses in real-time through a chat widget. Best Free Live Chat Software for Websites.
What Is Live Chat and How Does Live Chat Work?.If you want to learn more about live chat, you can also read: Turn Facebook Messenger into your next sales channel with live chat integration
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